Troubleshooting The “Arlo Camera Not Recording” Issue [What’s Wrong, And How To Fix It]

Welcome to this comprehensive guide designed to help you troubleshoot one of the most common issues with Arlo cameras: the “Arlo Camera Not Recording” problem. Arlo cameras have become a staple in modern smart home setups, offering robust features like high-definition video, night vision, and cloud storage capabilities. These devices are not just gadgets; they’re crucial components in maintaining home security.

However, even the best of technologies can run into hiccups. It’s not uncommon for users to face issues with their Arlo cameras not recording as they should. This problem could range from not recording at specific times to completely failing to capture any footage. Either way, it’s a significant concern that warrants immediate attention. An unresponsive security camera can defeat the whole purpose of having a smart home security setup.

That’s where this guide comes in. We aim to provide you with expert advice and step-by-step solutions to help you resolve this issue and restore your peace of mind. Whether you’re a seasoned tech-savvy individual or new to smart home devices, we’ve got you covered. Let’s dive in!

Understanding Arlo Camera Basics

Before we dive into the nitty-gritty of troubleshooting, it’s essential to get a firm grasp on what an Arlo Camera is and what it brings to the table. Knowledge of its basic features will not only help you understand why your camera might be failing to record but also guide you through the process of fixing it.

What is an Arlo Camera and its Key Features

An Arlo Camera is a wireless security camera designed to offer high-definition video surveillance for both indoor and outdoor use. Among its key features are:

• High-Definition Video: Quality ranges from 1080p to 4K, depending on the model.
• Night Vision: Provides visibility even in low-light conditions.
• Motion Detection: Alerts you when there’s movement within the camera’s field of view.
• Two-way Audio: Allows you to listen and speak through the camera.
• Weather-resistant Design: Most models are built to withstand outdoor conditions.

The Role of Cloud Storage and Local Storage in Recording

Arlo cameras offer both cloud and local storage options for your recorded videos. Cloud storage enables you to store your footage on Arlo’s servers, making it accessible from anywhere through the Arlo app. Local storage, on the other hand, involves saving the videos directly to a connected device, like an external hard drive.

Briefly Touch on the Arlo Ecosystem (Arlo App, Arlo Base Station)

Your Arlo Camera doesn’t operate in isolation; it’s part of a broader ecosystem that includes the Arlo App and, in some cases, the Arlo Base Station.

• Arlo App: This is your primary interface for controlling and monitoring your Arlo cameras. Through the app, you can view live streams, review recordings, and adjust settings.
• Arlo Base Station: Some models require a Base Station, which serves as a hub connecting your cameras to the internet. It also provides extended battery life and local storage options.

Types of Arlo Cameras

Different Arlo models offer a variety of features, which could potentially affect your troubleshooting steps. Here are some of the major types:

• Arlo Pro: Offers 1080p video and comes with a Base Station.
• Arlo Pro 2: An upgrade to the Arlo Pro, featuring continuous video recording (CVR).
• Arlo Ultra: A premium model that provides 4K video and enhanced night vision.
• Arlo Essential: A more affordable option with direct-to-Wi-Fi capabilities, eliminating the need for a Base Station.

Differences That May Affect Troubleshooting

While the core functionality remains consistent across models, differences in features—like direct-to-Wi-Fi, CVR, or 4K video—may lead to unique troubleshooting steps. For example, an issue with 4K video recording on an Arlo Ultra may require a faster internet connection for resolution, whereas troubleshooting an Arlo Essential could involve simpler Wi-Fi connectivity checks since it doesn’t require a Base Station.

Understanding these basics sets the stage for more in-depth troubleshooting. So, with this foundation in place, let’s move on to the common reasons your Arlo Camera might not be recording.

Common Reasons for Arlo Camera Not Recording

After familiarizing ourselves with the basics of Arlo cameras, it’s time to dig into the root causes of why your device may not be recording. Understanding the common culprits behind this issue can significantly streamline the troubleshooting process. Here are some of the most frequent reasons you might encounter.

Wi-Fi Connection Issues

A stable Wi-Fi connection is crucial for your Arlo camera to function correctly. If your camera is not recording, the first thing to check is whether it’s connected to Wi-Fi. Signal interruptions, low bandwidth, or high network traffic could impede the camera’s ability to record and store footage.

Quick Tips:

• Check the Wi-Fi signal strength on the Arlo App.
• Move the camera closer to the Wi-Fi router or Base Station to improve signal quality.

Incomplete or Incorrect Setup

Another common reason for recording issues could be an incomplete or incorrect setup. For instance, if the camera wasn’t successfully paired with the Arlo Base Station or the recording settings were not configured correctly, you might experience problems.

Quick Tips:

• Revisit the setup process to ensure that all steps have been followed accurately.
• Confirm that your camera is set to record when it detects motion or during specific schedules.

Outdated Firmware

Software updates contain important bug fixes and feature enhancements that can affect your camera’s functionality. Running your Arlo system on outdated firmware can lead to various issues, including recording problems.

Quick Tips:

• Regularly check for software updates in the Arlo App.
• Make sure both your camera and Base Station (if applicable) are updated to the latest firmware.

Power Issues

Low battery levels or faulty power supplies can also result in your Arlo camera not recording. Some models rely on battery power, while others need to be plugged into an electrical outlet. Ensure your camera is sufficiently powered to perform its recording function.

Quick Tips:

• Check the battery status via the Arlo App.
• If your camera uses external power, ensure that the power source is stable.

Preliminary Checks

Before diving into more advanced troubleshooting measures, it’s prudent to perform some preliminary checks. These initial steps often resolve the most common issues and can save you valuable time and effort. Here are the crucial points to consider:

Ensure Camera is Connected to the Arlo Base Station

For models that require a Base Station, a proper connection between the camera and the Base Station is mandatory for smooth operation.

Quick Tips:

• Check for a solid or blinking LED light on the Base Station, which generally indicates that the camera is connected.
• Re-sync the camera to the Base Station via the Arlo App if you suspect a disconnection.

Verify the Wi-Fi Connection

Ensure that your Arlo camera is connected to your Wi-Fi network. A poor or unstable connection could be the culprit behind recording issues.

Quick Tips:

• Check if other devices on the same Wi-Fi network are functioning correctly to rule out a network-wide issue.
• Reconnect the camera to Wi-Fi through the Arlo App if needed.

Check Camera Battery Levels

Low or depleted batteries can prevent your camera from recording. Make sure that the camera is sufficiently powered.

Quick Tips:

• Battery levels can be monitored through the Arlo App.
• Consider using rechargeable batteries for more sustainable power management.

Make Sure Subscription Plans are Active (if applicable)

Some Arlo features, like cloud storage, may require an active subscription plan. Ensure that your subscription has not lapsed to maintain recording capabilities.

Quick Tips:

• Your subscription status is visible in the Arlo App under account settings.
• Renew or update your subscription plan if necessary.

How to Check Connection Status

Knowing how to verify the connection status of your Arlo camera can be crucial in the troubleshooting process. Here are the steps to do so through the Arlo App:

1. Open the Arlo App: Launch the app on your smartphone or tablet.
2. Navigate to ‘Devices’: Tap on the ‘Devices’ tab to view a list of all your Arlo devices.
3. Select Your Camera: Tap on the camera you are having issues with.
4. Check Connection Status: Look for indicators like signal strength bars or a connected status message.

By completing these preliminary checks, you’ll have either resolved the issue or ruled out the most straightforward causes. This prepares you to tackle more complex problems, which we’ll explore in the upcoming sections.

Software-Related Fixes

If preliminary checks don’t resolve the issue, you may need to explore software-related fixes. These methods are typically more advanced but also more effective for problems rooted in your device’s software or settings.

Firmware Updates

Running outdated firmware can result in performance issues, including the inability to record. Updating the firmware for both the Arlo Camera and the Base Station (if applicable) can often fix these glitches.

How to Update the Arlo Camera and Base Station Firmware:

1. Open the Arlo App: Start by launching the Arlo App on your mobile device.
2. Go to Settings: Tap the ‘Settings’ icon, usually shaped like a gear.
3. Select ‘My Devices’: This will display a list of all your Arlo products.
4. Choose the Device: Tap on the camera or Base Station you want to update.
5. Find ‘Device Info’: Scroll down to locate the ‘Device Info’ option.
6. Tap on ‘Firmware Update’: If an update is available, this option will be visible. Tap it to initiate the update process.
7. Follow On-screen Instructions: Carefully follow any prompts or instructions to complete the update.

Resetting the Arlo Camera

When all else fails, resetting the camera can serve as a catch-all solution. There are two types of resets—soft and hard—that you can perform. A soft reset will restart the device without erasing settings, while a hard reset will restore it to factory defaults.

Steps to Perform a Soft Reset:

1. Access the Arlo App: Open the Arlo App and go to ‘Devices’.
2. Select Your Camera: Choose the camera you’re having issues with.
3. Navigate to Settings: Find and tap on the ‘Settings’ icon.
4. Choose ‘Restart’: This will initiate a soft reset, rebooting the camera without losing any settings.

Steps to Perform a Hard Reset:

1. Locate the Reset Button: The reset button is usually found at the back or bottom of the camera.
2. Press and Hold: Use a paperclip or a similar object to press and hold the reset button for about 10 seconds.
3. Release: Let go of the button and wait for the camera to reboot.
4. Reconfigure: Since a hard reset erases all settings, you’ll need to reconfigure your camera through the Arlo App.

Reconfiguring Recording Settings

If your Arlo camera is still not recording after trying the above methods, it may be time to delve into the recording settings. Incorrectly configured settings can prevent the camera from recording when it’s supposed to. Let’s look at how to navigate through these options and set them up properly.

Understanding Different Recording Settings:

1. Motion Detection: This setting triggers the camera to record when motion is detected within its field of view.
2. Manual Recording: Allows you to manually start and stop the recording via the Arlo App.
3. Scheduled Recording: You can set your camera to record at specific times of the day or week.
4. Geofencing: Your camera will record based on the location of your mobile device.

Each of these settings has its own use-case and configuring them correctly ensures that you get the recording behavior you desire.

How to Set Up Recording Settings:

1. Open Arlo App: Launch the app and go to the ‘Devices’ tab.
2. Select Your Camera: Tap on the problematic camera you want to reconfigure.
3. Go to Settings: Navigate to the ‘Settings’ menu.
4. Locate ‘Recording Settings’: It’s often found under ‘Camera Settings’ or a similar submenu.
5. Configure Motion Detection: If you want the camera to record upon detecting motion, adjust the sensitivity sliders or zones.
6. Set Up Scheduled Recording: To schedule recordings, go to ‘Scheduled Recording’ and set the days and times you want the camera to record.
7. Enable/Disable Geofencing: If you want to use geofencing, enable this feature and configure the active and inactive zones.
8. Test the Configuration: After setting up, trigger each recording type to make sure it works as expected.

By thoroughly reconfiguring your recording settings, you not only make your Arlo camera more versatile but also significantly increase the chances of resolving any recording issues you may be facing. The next section will cover additional advanced troubleshooting steps.

Hardware-Related Fixes

If you’ve exhausted software-related solutions and your Arlo camera still isn’t recording, it’s time to focus on potential hardware issues. This section will cover various hardware-related fixes you can perform to resolve the recording issues.

Checking Camera Placement

The physical placement of your Arlo camera plays a vital role in its ability to record. Incorrect positioning could lead to a compromised field of view and ineffective motion detection.

Ensuring Camera Field of View

Make sure the camera is aimed at the area you wish to monitor. The field of view varies between Arlo models, but it generally ranges from 110 to 180 degrees.

Motion Sensitivity

Your camera’s motion sensitivity settings may require adjustments based on its placement. The height and angle can influence how well the camera detects movement.

Quick Tips:

• Use the Arlo App to fine-tune motion sensitivity settings.
• Experiment with different placements to find the optimal position for motion detection and field of view.

Power Cycle the Arlo System

Sometimes, a simple restart is all it takes to resolve hardware glitches. Power cycling means turning off your device and then turning it back on after a short interval. This can refresh the system and eliminate minor hardware-related issues.

Steps to Restart Your Arlo Camera and Base Station:

1. Disconnect Power Source: Unplug your Arlo camera and Base Station from their respective power sources.
2. Wait for 30 Seconds: Give it a half-minute pause to ensure that all components are fully powered down.
3. Reconnect Power Source: Plug the devices back into their power sources.
4. Monitor Status LEDs: Observe any status lights on the camera or Base Station to ensure they’re operating as they should.
5. Test Recording: Once the system is back online, test the recording feature to see if the issue is resolved.

Performing these hardware-related checks provides a comprehensive approach to troubleshooting. By considering every possible angle, from camera placement to system restarts, you maximize the chances of restoring your Arlo camera’s recording functionality. The following sections will focus on more advanced solutions for persistent issues.

Advanced Troubleshooting Steps

If you’ve gotten this far without resolving the issue, it’s time to delve into advanced troubleshooting techniques. These methods are designed for users who are comfortable with more technical aspects of their Arlo system but are still straightforward enough for beginners to undertake with a bit of guidance.

Using Logs to Identify Issues

Logs are detailed records of system events and can offer invaluable insights into what might be going wrong. While Arlo cameras themselves don’t provide logs you can access directly, some routers do. These logs can show if the camera has been dropping its connection or experiencing other issues.

How to Access Router Logs:

1. Login to Router Admin Panel: Open a web browser and enter your router’s IP address, then login with your credentials.
2. Navigate to Logs: The location varies by router, but look for a ‘Logs’ or ‘Event Logs’ section.
3. Examine Logs for Arlo: Search for entries related to your Arlo camera or Base Station and note any recurring issues or error messages.

Running Diagnostic Tests Through the Arlo App

Some versions of the Arlo App include a built-in diagnostic tool that can check for issues affecting your camera’s performance. This feature isn’t universally available but can be extremely useful if it’s an option for you.

How to Run Diagnostic Tests:

1. Open the Arlo App: Launch the app on your smartphone or tablet.
2. Go to ‘Settings’: Tap on the settings gear icon.
3. Navigate to ‘Support’ or ‘Diagnostics’: The name may vary, but you’re looking for an option to run tests.
4. Run the Tests: Follow the on-screen instructions to initiate the diagnostic tests.
5. Review Results: After the test is complete, you’ll receive a summary of any issues found and suggested fixes.

When to Seek Professional Help

Sometimes, despite your best efforts, the issue remains unresolved even after navigating through the most advanced troubleshooting techniques. In such instances, it might be time to seek professional assistance. Here are the situations where you might need to contact Arlo customer support or consider getting a replacement.

Signs It’s Time to Reach Out to Arlo Support:

1. Persistent Recording Failures: If your Arlo camera consistently fails to record even after you’ve exhausted all troubleshooting steps, professional help is warranted.
2. Hardware Malfunctions: Physical problems like a non-responsive camera, constant reboots, or visible damage require immediate attention from Arlo support.
3. Recurring Connectivity Issues: If you’re consistently facing problems with Wi-Fi connectivity that can’t be fixed through normal troubleshooting, it might be an issue that requires technical expertise.
4. Software Glitches: If you experience unresolvable software bugs or inconsistencies that make the camera unusable, contact Arlo support.
5. Subscription Issues: Any issues regarding billing or features that aren’t activated despite having an active subscription should be directly taken up with customer support.

Steps to Contact Arlo Customer Support:

1. Prepare Device Info: Gather all relevant information about your Arlo device, including the model number and any error messages you’ve received.
2. Visit the Arlo Support Page: Go to Arlo’s official support website and log in to your account.
3. Choose the Appropriate Category: Navigate through the support options and select the one that matches your issue.
4. Initiate a Support Ticket or Live Chat: Follow the prompts to either send a support ticket via email or start a live chat with a customer service representative.

When to Consider a Replacement:

If all else fails, or if Arlo support confirms that your camera is defective, it may be time to consider a replacement. Most Arlo cameras come with a warranty, so check if your device is eligible for a free or discounted replacement.

Conclusion

At this juncture, you’ve navigated a detailed roadmap aimed at resolving the “Arlo Camera Not Recording” issue. We’ve traversed through basic checks, dived into software and hardware-related fixes, explored advanced troubleshooting steps, and even touched upon when it’s time to seek professional help.

Remember, maintaining a secure home isn’t just a one-time setup; it’s a continual process. Issues with security cameras like Arlo can arise, but the key is knowing how to tackle them effectively. The steps outlined in this guide serve as your troubleshooting toolkit, arming you with the knowledge and techniques to keep your home safe and secure.

Frequently Asked Questions

To round out this guide, let’s tackle some frequently asked questions and common challenges you might encounter.

Why is my Arlo camera not detecting motion?

If your camera isn’t detecting motion, it could be due to low battery levels, poor Wi-Fi connection, or incorrect motion sensitivity settings. Make sure to check these aspects and adjust as needed.

Can I reset my Arlo camera without using the Arlo app?

Yes, most Arlo camera models have a reset button on the device itself. However, using the app often provides a more comprehensive reset, including software settings.

How do I know if my Arlo camera is offline?

You can check the status of your camera through the Arlo App. If it’s offline, you’ll typically see an ‘Offline’ indicator or a similar message.

Do I need an Arlo subscription plan for my camera to record?

While some basic recording features may be available without a subscription, certain advanced features like cloud storage and smart notifications usually require a paid plan.