how to connect wiz lights to a new wi-fi network

How to Connect WiZ Lights to a New Wi-Fi Network [Step-by-Step Guide]

If you’re diving into the world of smart home technology, WiZ lights are an excellent starting point.

They’re cost-effective, simple to set up, and offer a range of lighting options to make your home a more connected, comfortable space.

Now, let’s talk about why you might find yourself needing to connect your WiZ lights to a new Wi-Fi network.

Perhaps you’ve upgraded your home network hardware, changed your Internet Service Provider, or maybe you’ve moved to a new place altogether.

Whatever the reason, connecting your WiZ lights to a new network doesn’t have to be a complicated task.

In this guide, we’ll take you through a step-by-step walkthrough, designed to ensure a hassle-free connection process.

From preparing your WiZ lights and checking your Wi-Fi settings to initiating the connection and troubleshooting, we’ve got you covered.

Read on to find your way through this technological journey with ease and confidence.


Before we jump into the actual steps for connecting your WiZ lights to a new Wi-Fi network, it’s essential to set the stage with some prerequisites.

Doing so ensures that you’re fully prepared for the process and that it goes as smoothly as possible.

What You’ll Need

  1. WiZ Light Bulbs: Make sure you have your WiZ light bulbs installed in the fixtures where you intend to use them.
  2. Smartphone or Tablet: You’ll need a smartphone or tablet with the WiZ app installed. The app is available for both Android and iOS platforms.
  3. Wi-Fi Router: Your new Wi-Fi router should be plugged in, and the network should be active. Note down the network name (SSID) and password, as you’ll need these details during the setup process.
  4. Strong Internet Connection: Ensure your new Wi-Fi network has a stable and robust internet connection to avoid any hitches during the setup.

What You Should Know

  1. Basic Wi-Fi Understanding: While you don’t need to be a tech wizard, a rudimentary understanding of how Wi-Fi networks operate can be helpful. Know how to access Wi-Fi settings on your device, and understand terms like “SSID” and “2.4 GHz.”
  2. WiZ App Familiarity: It will be beneficial if you are somewhat familiar with the WiZ app. We’ll cover the necessary steps in this guide, but familiarity will make the process faster.
  3. 2.4 GHz Network: WiZ lights generally work best with a 2.4GHz Wi-Fi network, so ensure that your new network is either dual-band or operates on this frequency for a seamless experience.

Once you have all these prerequisites in place, you’re all set to move onto connecting your WiZ lights to your new Wi-Fi network.

The upcoming sections will break down the steps for you in an easy-to-follow manner, making the whole process a breeze.

Prepare Your WiZ Lights

Before making any network changes, it’s crucial to ensure your WiZ lights are ready for the transition.

This involves two primary actions: power cycling your lights and updating the WiZ app on your device.

Let’s delve into each one.

Power Off/On Your WiZ Lights

The first step in preparing your WiZ lights for a new network is to power them off and then back on. This simple act often resolves minor glitches and ensures that your lights are in a receptive state for new instructions.

  1. Switch Off: Use the light switch to turn off the fixture where your WiZ light bulb is installed.
  2. Wait: Allow a 10-second pause. This ensures that the light bulb fully powers down.
  3. Switch On: Turn the light switch back on.

Congratulations, you’ve just completed what’s known as a “power cycle,” a simple yet effective troubleshooting technique.

Update the WiZ App

Keeping your WiZ app updated ensures that you have access to the latest features and security patches, making the setup process smoother.

  1. Go to the App Store or Google Play: Open the respective app store on your device.
  2. Search for WiZ: Type “WiZ” in the search bar and locate the app.
  3. Update: If you see an “Update” button next to the app, tap it to download and install the latest version. If it says “Open,” you’re already up-to-date.

And there you have it! Your WiZ lights and app are now prepared for a new Wi-Fi network connection.

With these foundational steps in place, you’re all set to move on to accessing your Wi-Fi settings, which we’ll cover in the next section.

Access Your Wi-Fi Settings

Now that your WiZ lights are prepared and your app is updated, the next step involves diving into your Wi-Fi settings.

This section will guide you on locating these settings and ensuring your new network meets WiZ’s requirements.

Locating Wi-Fi Settings

The process for accessing Wi-Fi settings can vary depending on the device you’re using. Here’s how to locate them:

For Android Devices:

  1. Open Settings: Navigate to the main Settings menu on your Android device.
  2. Select Network & Internet: This is usually the first or second option.
  3. Tap on Wi-Fi: You should now see a list of available networks.

For iOS Devices:

  1. Open Settings: Go to the Settings app on your iPhone or iPad.
  2. Tap on Wi-Fi: This is usually at the top of the list, and you’ll also see a list of available networks.

For PCs:

  1. Click on Network Icon: On the taskbar, usually at the bottom right, click on the network icon.
  2. Open Network Settings: A window should pop up with available networks. You can also navigate to Settings > Network & Internet > Wi-Fi for a detailed view.

Check Wi-Fi Requirements

Before proceeding further, it’s essential to ensure that your new network meets the WiZ lights’ requirements for a hassle-free setup:

  1. Frequency: WiZ lights generally operate best on a 2.4GHz frequency. If you have a dual-band router, make sure you know how to select this frequency over the 5GHz option.
  2. Password-Protected: While it’s possible to connect to an open network, it’s more secure to use a password-protected network. Make sure you have the network password handy.
  3. Network Name (SSID): Know the name of your new Wi-Fi network (also known as the SSID). You’ll need to select it from a list in the WiZ app later on.

Congratulations, you’ve successfully accessed your Wi-Fi settings and ensured they meet the requirements for connecting your WiZ lights.

You’re now ready to open the WiZ app and initiate the connection process, which we’ll cover in the next step.

Open the WiZ App

You’ve prepared your WiZ lights and accessed your Wi-Fi settings—great work so far!

The next part of the journey involves the WiZ app, which will serve as your control panel for connecting the lights to your new Wi-Fi network. Let’s dive in.

Login or Create an Account

Before making any changes, you’ll need to either login to your existing WiZ account or create a new one. Here’s how:

If You Already Have an Account:

  1. Open the WiZ App: Locate the WiZ app on your device and tap to open it.
  2. Sign In: Tap on the “Sign In” option and enter your email and password to log in.

If You’re New to WiZ:

  1. Open the WiZ App: Find and open the WiZ app.
  2. Sign Up: Tap the “Sign Up” option usually located below the sign-in fields.
  3. Follow Prompts: Enter your email, create a password, and follow any additional prompts to create your new account.

Navigate to Settings

Once you’re logged in, it’s time to find the Settings menu within the app where you’ll initiate the Wi-Fi change:

  1. Access the Main Menu: Usually represented by three horizontal lines or a gear icon, this is often found at the top-left or bottom-right of the screen.
  2. Select ‘Settings’: Scroll through the menu until you find the “Settings” option and tap on it.

Well done! You’ve successfully navigated to the critical area in the WiZ app where the magic happens. Your account is active, and you’re in the right place to make the change to your Wi-Fi network.

Next up, we’ll discuss how to initiate the Wi-Fi connection process for your WiZ lights, so stay tuned!

Initiate the Connection Process

You’re making excellent progress!

Now that you’re logged into your WiZ account and have navigated to the ‘Settings’ menu, you’re all set to initiate the Wi-Fi network change for your WiZ lights.

Let’s go through this process step-by-step.

Locate Your Lights

Your first task is to identify the specific WiZ lights you wish to connect to the new Wi-Fi network:

  1. Go to ‘My Lights’: From the ‘Settings’ menu, find and tap on the option that says ‘My Lights’ or a similar label like ‘Device List.’
  2. Identify the Lights: You’ll see a list of all your WiZ lights. Scroll through the list and locate the specific lights you want to switch to the new network.

Choose ‘Change Wi-Fi Network’

Now, it’s time to kickstart the Wi-Fi change process:

  1. Select the Light: Tap on the name or icon of the light you want to switch networks. This action usually opens a sub-menu with various options.
  2. Find ‘Network Settings’: Look for an option that relates to network settings. It might be labeled as ‘Network,’ ‘Wi-Fi Settings,’ or ‘Change Network.’
  3. Initiate Change: Once you’re in the Network Settings, find and tap the option that says ‘Change Wi-Fi Network,’ ‘Switch Network,’ or something similar.
  4. Confirm Action: A prompt may appear asking you to confirm that you wish to change networks. Go ahead and confirm.

Complete the Wi-Fi Connection Setup

You’re in the home stretch now!

Having initiated the Wi-Fi network change in the WiZ app, you’ll be presented with a series of on-screen prompts to finalize the connection.

Select Your New Wi-Fi Network

  1. View Available Networks: A list of available Wi-Fi networks will appear on the screen.
  2. Choose Your Network: Scroll through the list and tap on the name of your new Wi-Fi network (also known as the SSID).
  3. Enter Password: A password field will appear. Input the password for your new Wi-Fi network and tap “Next” or “Confirm.”

Wait for Connection

  1. Initiating Connection: The app will now try to establish a connection between your WiZ lights and the new Wi-Fi network. You may see a loading or progress bar.
  2. Be Patient: This process can take anywhere from a few seconds to a couple of minutes. Keep an eye on your device, but don’t exit the app or turn off your lights during this phase.

Confirm Successful Connection

  1. Success Notification: Once the connection is successfully established, you’ll receive a notification or a checkmark icon will appear on your screen.
  2. Test Lights: At this point, it’s a good idea to test the lights through the WiZ app. Turn them on and off, or adjust settings to ensure they’re responding as expected.

Repeat for Additional Lights

If you have more than one WiZ light that needs to be switched to the new network, you’ll need to repeat Steps 1 through 3 for each light:

  1. Go Back to ‘My Lights’: Navigate back to the list of your WiZ lights in the app.
  2. Select Next Light: Choose the next light you want to switch.
  3. Repeat the Process: Follow the same steps as before to change its network.

Finalize and Exit

  1. Review Changes: Make sure all your WiZ lights are connected to the new Wi-Fi network and functioning as expected.
  2. Exit Settings: Once you’re satisfied, you can exit the settings menu and close the WiZ app.

And there you have it! You’ve successfully connected your WiZ lights to a new Wi-Fi network.

If you’ve followed these steps carefully, your smart lighting should now be up and running on your new network, ready to make your home smarter and your life easier.

Troubleshooting and Additional Tips

Even the most tech-savvy among us can encounter hiccups when making changes to a smart home setup.

If you’ve followed the previous steps and still run into issues, don’t fret.

This section will guide you through some common challenges and provide tips for smooth sailing.

Check for Firmware Updates

Outdated firmware could be a culprit in causing connectivity issues.

  1. Go to ‘Settings’: Open the WiZ app, navigate to ‘Settings,’ and find ‘My Lights.’
  2. Select Your Light: Tap on the WiZ light you’re having issues with.
  3. Check for Updates: An option to update firmware should appear if an update is available. Tap to initiate the update and follow on-screen instructions.

Re-Check Network Compatibility

Make sure your new network satisfies all the requirements mentioned in Step 2. If your router is set to 5GHz, switch it to 2.4GHz, as WiZ lights generally perform better on that frequency.

Reset Your WiZ Lights

As a last resort, you can reset your WiZ lights to their factory settings:

  1. Power Off: Turn off the light switch.
  2. Wait: Pause for 10 seconds.
  3. Power On: Turn on the light.
  4. Repeat: Do this power cycle 3 times to reset the light to factory settings.

After a successful reset, the light will usually blink or change color briefly. You can now try connecting it to the new Wi-Fi network again from Step 1.

Consult WiZ Support

If all else fails, don’t hesitate to consult WiZ’s customer support:

  1. Go to WiZ Website: Navigate to the support section.
  2. Contact Options: Choose from email, phone, or live chat support.
  3. Provide Details: Be ready with your WiZ app version, light model, and details of the issue you’re facing.

Additional Tips

  • Connection Timeout: If the app says it timed out, try moving your phone closer to the WiZ light during setup.
  • Password Errors: Double-check your Wi-Fi password. Even a single incorrect character will cause a failure in connection.

You’ve made it through the troubleshooting section!

Remember, smart home tech is meant to make your life more convenient, and a small bump on the tech road is just part of the journey. Keep exploring, keep innovating!


You’ve successfully navigated the roadmap of connecting your WiZ lights to a new Wi-Fi network.

Whether you’re a smart home veteran or a newcomer, you’ve taken a significant step in making your home more intelligent and more attuned to your lifestyle.

Keep in mind that like any tech, smart lighting has its quirks and challenges, but the rewards of convenient and personalized lighting are well worth it.

Go ahead and play with your new setup, perhaps even set up some lighting schedules or scenes to maximize your smart lighting experience!

Frequently Asked Questions

1. What do I do if my WiZ lights keep disconnecting from the network?

  • This could be due to various factors like network instability, outdated firmware, or signal interference. Consider troubleshooting using the tips provided in Step 6, and if necessary, consult WiZ support for specialized assistance.

2. Can I connect my WiZ lights to multiple Wi-Fi networks?

  • WiZ lights can only be connected to one Wi-Fi network at a time. If you need to switch to a different network, you’ll need to follow the steps outlined in this guide to change the Wi-Fi network.

3. Is it possible to control WiZ lights when I’m not at home?

  • Absolutely! You can control your WiZ lights remotely through the WiZ app as long as your lights and your mobile device are connected to the internet. This allows for seamless control even when you’re miles away.

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