how to reset wiz lights

How to Reset Wiz Lights [Soft & Hard Reset Help]

If you’re part of the growing community of smart home enthusiasts, you’re likely familiar with Wiz lights and their ability to add a touch of convenience and ambiance to any room.

However, like any piece of tech, they’re not entirely foolproof.

Whether you’re dealing with connectivity issues, wanting to update system firmware, or simply changing your Wi-Fi network, knowing how to reset these lights can save you a lot of time and frustration.

In this guide, we’ll walk you through the why’s and how’s of resetting your Wiz lights.

From preparing your system for a reset to the steps for both soft and hard resets, we’ve got you covered.

We’ll also tackle common challenges you might encounter and offer troubleshooting tips to ensure a smooth process.

So, let’s dive right in and help you become a Wiz lights expert!

Why You Might Need to Reset Your Wiz Lights

Resetting your Wiz lights isn’t something you’ll do on a whim. There are concrete reasons why taking this step may be necessary.

Let’s look into some of the most common scenarios where a reset becomes crucial.

Issue Troubleshooting

If you’ve been noticing your Wiz lights acting erratically, not responding to commands, or failing to integrate with your smart home setup as they usually do, a reset might be your go-to solution.

Connectivity issues, lagging response times, or unresponsive features can often be rectified by resetting the lights to their factory settings, giving you a clean slate to work from.

System Updates

From time to time, Wiz releases firmware updates that add new features, enhance performance, or fix bugs.

While these updates usually install seamlessly, sometimes you might encounter hitches during the process. In such instances, a reset can clear any system clutter and pave the way for a successful update.

Changing Networks

If you’ve recently switched Internet Service Providers or simply changed your Wi-Fi network credentials, your Wiz lights will lose their existing connection.

Resetting them will help you re-establish their connection to the new network.

Understanding why a reset might be necessary can help you approach the task more confidently and efficiently.

Now that you know the reasons behind a potential reset, you’ll be better equipped to proceed with the steps, ensuring that you get your Wiz lights back to optimal performance.

Pre-Reset Preparations

Before you jump into the reset process, taking some preparatory steps can ensure a smooth and successful operation.

Neglecting this stage could result in lost settings and configurations, adding more complexity to what should be a straightforward procedure.

Let’s look at the essential steps you should take.

Backup Your Settings

Your Wiz lights are probably configured with particular brightness levels, color temperatures, and perhaps even scheduled routines. Losing these settings can be frustrating, so your first step should be to back them up.

  1. Open your Wiz app on your smartphone or tablet.
  2. Navigate to the ‘Settings’ menu.
  3. Look for an option to ‘Backup Settings’ or ‘Export Configuration’.
  4. Follow the prompts to save your settings to a safe location.

Doing this ensures that you can restore your personalized lighting atmosphere effortlessly after the reset.

Safety Measures

Before resetting any electrical device, safety comes first.

  1. Make sure your Wiz lights are turned off from the wall switch.
  2. Double-check that you’re not in the middle of a firmware update, as interrupting this process could lead to further complications.

Having completed these preparatory steps, you’re now ready to proceed with the reset, be it a soft or hard one. Trust me, a little preparation goes a long way in avoiding potential snags down the line.

Types of Reset Procedures for Wiz Lights

Understanding the types of reset procedures available for Wiz lights is key to choosing the right method for your situation.

Typically, you’ll have two main options: a soft reset and a hard reset.

Each has its own set of steps and is suitable for different scenarios. Let’s dive into the details.

Soft Reset

A soft reset is the less drastic of the two options and generally your first line of action when troubleshooting issues.

It resets the settings and configurations of your Wiz lights without removing them from your Wiz account or any third-party integrations you may have set up.

When to Use a Soft Reset:

  • Minor connectivity issues
  • Recent glitches or irregularities in light behavior
  • After a firmware update that doesn’t seem to have installed correctly

Hard Reset

A hard reset is more comprehensive and will return your Wiz lights to their factory settings.

This means you’ll have to reconfigure and possibly re-pair the lights with your Wiz account and any smart home ecosystems you’ve integrated them into.

When to Use a Hard Reset:

  • Major connectivity issues that persist after a soft reset
  • Transitioning the lights to a new Wi-Fi network
  • Preparing the lights for resale or transfer to another user

How to Perform a Soft Reset on Wiz Lights

Performing a soft reset on your Wiz lights can be an effective way to resolve minor issues without losing all your configurations and third-party integrations.

Follow this step-by-step guide to execute a soft reset and get your Wiz lights back on track.

Step-by-Step Instructions

1. Open Wiz App

Start by opening the Wiz app on your smartphone or tablet. Make sure you’re logged into the account linked to the lights you wish to reset.

2. Navigate to Settings

Tap on the ‘Settings’ or ‘Gear’ icon, typically located at the bottom right or top right corner of the app’s main screen.

3. Choose Reset Option

Look for the option that says ‘Reset Light’ or ‘Soft Reset.’ This may be under a submenu like ‘Advanced Settings’ or ‘Device Management.’

4. Confirm and Wait

A prompt will ask you to confirm the reset. Go ahead and confirm. You’ll likely see a progress bar or status indicator. Wait until the process is complete.

Common Mistakes to Avoid

  • Forgetting to Backup Settings: Always ensure you’ve backed up your settings before proceeding with a reset, even a soft one.
  • Interrupting the Process: Once the reset starts, make sure it completes without interruption. Closing the app or losing internet connectivity could complicate matters.

Challenges and How to Overcome Them

If your Wiz lights aren’t responding post-soft reset, or if you’re encountering any issues during the reset process:

  1. Check Network Connectivity: Make sure your device is still connected to the Wi-Fi network.
  2. Update the Wiz App: Sometimes, outdated app versions can cause issues. Ensure your Wiz app is up-to-date.
  3. Reattempt the Reset: If the first try didn’t work, give it another go after double-checking all the prerequisites.

By following these detailed instructions and being aware of common pitfalls, performing a soft reset on your Wiz lights should be a breeze.

It’s often the quickest way to resolve minor issues and get your smart lighting system back to its optimal state.

How to Perform a Hard Reset on Wiz Lights

When you’re faced with more stubborn issues that a soft reset couldn’t fix, or you’re preparing to hand over your Wiz lights to someone else, a hard reset is the way to go.

This process will wipe all your settings and configurations, bringing the lights back to their original factory settings.

Here’s how to do it.

Step-by-Step Instructions

1. Turn Off Power

Switch off the power supply to your Wiz lights using the wall switch. If you have a lamp or a fixture with a manual switch, use that.

2. Wait for 10 Seconds

Pause for about 10 seconds. This allows any residual power to dissipate from the bulbs, ensuring a more effective reset.

3. Turn Power On and Off Multiple Times

Switch the power back on and off at specific intervals, usually five times, waiting around half a second to 2 seconds between each action. The exact timing may vary depending on the model, so consult your user manual for specifics.

4. Confirm Reset

If performed correctly, the Wiz light should blink or flash a few times to indicate that the reset was successful. If this happens, the hard reset is complete.

Challenges and How to Overcome Them

Performing a hard reset can sometimes present challenges. Here are ways to troubleshoot:

  1. Unsuccessful Reset: If the light doesn’t blink or flash, you may have toggled the power too quickly or too slowly. Try the process again, paying close attention to the timing.
  2. Multiple Bulbs: If you’re resetting more than one bulb, it’s advisable to reset them one at a time to avoid any confusion or errors.
  3. Consult User Manual: If you’re still having trouble, consult the user manual or the Wiz customer support for specific guidance related to your model.

Take Precautions

Remember, a hard reset will completely erase all the settings and remove the bulbs from your Wiz account. Make sure you’ve backed up any important configurations before proceeding.

Post-Reset Steps

Congratulations, you’ve successfully reset your Wiz lights! But your journey doesn’t end here.

Once the lights are reset, you’ll need to take a few additional steps to get them back to their functional best.

Let’s go over what you need to do next.

Reconnecting to Wi-Fi Network

  1. Open the Wiz App: Fire up the Wiz app on your mobile device and log in.
  2. Navigate to Add Device: Usually found on the home screen or under the ‘Settings’ menu, this option lets you add new devices to your Wiz account.
  3. Follow On-Screen Instructions: The app will guide you through connecting your lights to your Wi-Fi network.

Restoring Settings and Preferences

If you had backed up your settings before the reset, now’s the time to restore them.

  1. Go to Settings: Open the settings menu in the Wiz app.
  2. Select Import or Restore Settings: This option will allow you to upload the backup file you saved earlier.
  3. Confirm: Follow the prompts to complete the restoration process.

Reestablish Third-Party Integrations

If your Wiz lights were integrated into a larger smart home setup—perhaps with Amazon Alexa, Google Assistant, or Apple HomeKit—you’ll need to re-establish these connections.

  1. Open the Third-Party App: For instance, if you were using Alexa, open the Alexa app.
  2. Navigate to Smart Home Devices: Look for the section where your Wiz lights are listed.
  3. Reconnect: Follow the app’s instructions for adding new smart home devices and select your Wiz lights when prompted.


If you’re encountering any issues post-reset, consider the following:

  • Check Connectivity: Ensure your Wi-Fi network is stable and that your mobile device maintains a strong connection.
  • Update App: Make sure your Wiz app is updated to the latest version to avoid compatibility issues.
  • Consult Support: If all else fails, reach out to Wiz customer support for specialized assistance.

Resetting your Wiz lights is more than just the reset action itself; it’s a complete cycle that ends with successful reconfiguration and usage.

If you follow these post-reset steps, you can ensure that your lights not only work but thrive in your smart home ecosystem.


Resetting your Wiz lights is a crucial skill to master for seamless smart home management.

Whether it’s a soft or hard reset, understanding why, when, and how to perform these actions is vital for both troubleshooting and general maintenance.

Don’t forget the importance of pre- and post-reset steps to ensure that you preserve your preferred settings and easily reconnect your devices.

Frequently Asked Questions

1. Can I reset multiple Wiz lights at once?

While it’s technically possible to reset multiple Wiz lights at once, it’s generally advisable to reset them one at a time. This approach minimizes the risk of errors and ensures that each light is successfully reset.

2. What do I do if the reset fails?

First, double-check your Wi-Fi connection and make sure the Wiz app is up to date. If the problem persists, consult the user manual for your specific Wiz light model or reach out to Wiz customer support for targeted assistance.

3. Will a hard reset remove my lights from my Wiz account?

Yes, a hard reset will remove your lights from your Wiz account and any associated third-party integrations. You will need to re-add and reconfigure these settings manually after the reset.

Useful Resources

Thank you for following along with this guide. Should you encounter any issues or have further questions, the resources above can provide additional help.

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