Ring Shared Users Not Working

Ring Shared Users Not Working [Troubleshooting Guide]

Imagine you’ve set up your Ring Doorbell or security camera perfectly, expecting it to streamline your home’s safety measures. You’ve shared access with family members so they too can keep an eye on things. But then, unexpectedly, you find that the “Ring Shared Users” feature isn’t functioning as planned. The live view is inaccessible for some, notifications don’t come through for others, and suddenly your smart home doesn’t seem so smart anymore.

When working smoothly, the Ring shared users feature acts like an extended set of eyes for your home, allowing multiple members of your household to monitor security. It’s not just about convenience; it’s about enhancing your overall security setup. Hence, resolving any issues with this feature is not just beneficial—it’s crucial for leveraging your smart home devices to their full potential.

This post aims to be your go-to guide for diagnosing and troubleshooting problems associated with the Ring shared users feature. Through a systematic, step-by-step approach, we’ll explore common symptoms, delve into possible causes, and walk you through solutions that will help you get this feature up and running again.

The Importance of the “Ring Shared Users” Feature

The “Ring Shared Users” feature is an integral part of Ring’s suite of smart home security products, allowing you to grant controlled access to your Ring devices to other people—be it family members, roommates, or close friends. The primary user retains control over all the device settings and shares specific privileges with others. This functionality provides several advantages:

  1. Shared Monitoring: Multiple users can view live feeds, allowing for collective and constant surveillance, reducing the burden on a single individual.
  2. Customized Access: As the primary account holder, you can tailor the access level for each shared user. Some might have view-only privileges, while others could have the authority to speak through the device or enable/disable alarm settings.
  3. Quick Response: With more users connected, the chances of someone being available to respond to a motion alert or doorbell ring increase dramatically.
  4. Enhanced Security: Shared access means that you’re not the only line of defense. Family members can keep an eye out for suspicious activities and take necessary actions, even if you’re not available.

Common Scenarios Where the Feature is Essential

Understanding the utility of the “Ring Shared Users” feature is vital, and here are some real-world scenarios where it becomes indispensable:

  1. Family Safety: In a household with working parents and school-going children, shared users can monitor when the kids arrive home safely.
  2. Vacation Monitoring: When you’re on vacation, you could grant temporary access to a neighbor or a friend to keep an eye on your property.
  3. Elderly Care: In homes with elderly family members, shared access allows multiple caregivers or family members to monitor their safety.
  4. Roommates: In a shared living environment, roommates can equally contribute to home security without the primary account holder needing to disclose their personal login credentials.
  5. Small Businesses: For small business owners using Ring devices to secure their premises, shared users can include employees or partners who also need to monitor the property.

The Ring Shared Users feature isn’t just a checkbox on a feature list; it’s a thoughtful integration aimed at maximizing safety, convenience, and peace of mind. Therefore, ensuring it functions correctly is key to making the most of your Ring devices.

Prerequisites: Things to Check Before Diving Into Troubleshooting

Before you roll up your sleeves to fix the issues with the “Ring Shared Users” feature, it’s essential to check a few basic yet critical elements. Ignoring these could lead you down a rabbit hole of unnecessary troubleshooting. So, let’s get these out of the way first.

Ring App Version

An outdated app could be the culprit behind malfunctioning features. Make sure both the primary account holder and the shared users are using the latest version of the Ring app. Here’s how to do it:

For Android Users

  1. Open Google Play Store.
  2. Tap on the hamburger menu (☰) in the top-left corner.
  3. Go to “My apps & games.”
  4. Find the Ring app and see if an update is available. If yes, tap “Update.”

For iOS Users

  1. Open the App Store.
  2. Tap on your profile icon in the top-right corner.
  3. Scroll down to the Ring app and tap “Update” if available.

Device Compatibility

Not all Ring devices offer the same features, and not all features are compatible with all mobile devices. Double-check that the device you’re having trouble with supports the “Ring Shared Users” feature. Visit the Ring website’s support section or refer to the device’s manual to verify compatibility.

Internet Connection

A steady and robust internet connection is vital for any smart home device to function correctly. Verify that both the Ring device and the smartphones involved have an active and stable internet connection.

How to Check:

  1. For Ring devices, open the Ring app and go to “Device Health” to see if the Wi-Fi signal is strong.
  2. For smartphones, simply try browsing the web or running a speed test to ensure connectivity.

Once you’ve crossed these prerequisites off your list, you can proceed with confidence to diagnose and address the issues you’re facing with the “Ring Shared Users” feature.

Common Symptoms and Possible Causes

Identifying the specific issues you’re encountering with the “Ring Shared Users” feature can provide clues about what might be going wrong. By understanding common symptoms and their possible causes, you’ll be better equipped to resolve the issue efficiently. Below are some typical problems users encounter, along with the potential underlying causes for each.

Symptom 1: Shared User Cannot Access Live View

When a shared user complains that they can’t access the Live View, it could feel like finding a needle in a haystack. However, there are usually a few prime suspects to consider:

Possible Causes:

  1. Incorrect Permissions: Ensure that the primary account holder has granted the necessary permissions to the shared user for accessing Live View. Sometimes the settings might have changed, or the permissions were not correctly set up initially.
  2. Software Bug: Occasionally, glitches or bugs within the Ring app could prevent shared users from accessing Live View. Updating the app or reinstalling it could solve this issue.
  3. Network Issues: A poor or unstable network connection could also be the culprit. Both the Ring device and the shared user’s mobile device need a stable internet connection for Live View to work seamlessly.

Symptom 2: Notifications Not Received by Shared User

Notifications serve as the first alert to any activity captured by Ring devices. If a shared user is not receiving them, here’s what could be wrong:

Possible Causes:

  1. Notification Settings: First, check the Ring app’s notification settings for the shared user. Ensure that they’re set to receive notifications for the activities you want to alert them about.
  2. Do Not Disturb Mode: If the shared user’s phone is set to “Do Not Disturb,” notifications from the Ring app may be silenced. Make sure to check the phone settings to rule this out.
  3. App Conflicts: Other apps on the shared user’s device could be causing conflicts that prevent Ring notifications from coming through. Try disabling other apps temporarily to see if that resolves the issue.

By understanding these common symptoms and their possible causes, you can take a more targeted approach to troubleshooting, saving both time and effort as you work to restore the full functionality of your Ring devices.

Step-by-Step Troubleshooting Guide

Now that you have a grasp of the common symptoms and their possible causes, it’s time to get down to the nitty-gritty of solving these issues. This section offers a systematic, step-by-step troubleshooting guide that will help you get the “Ring Shared Users” feature back on track.

Step 1: Verify User Invitations and Permissions

How to Check and Rectify Shared User Status

  1. Open the Ring app and navigate to the main menu.
  2. Tap on “Settings” and then “Users.”
  3. Here, you’ll see a list of all the users you’ve shared access with.
  4. Confirm that the person you intend to share with is listed. If not, you’ll need to send a new invitation.

Importance of Double-Checking Email Addresses

Invitations are sent via email, so a typo could send your invite into the digital abyss. Double-check the email address of the shared user for accuracy before sending the invite.

Step 2: Update the Ring App

How to Ensure You’re on the Latest Version of the App

Follow the steps outlined in the prerequisites section to update your Ring app to the latest version for both Android and iOS devices.

What to Do If an Update Doesn’t Fix the Issue

If updating the app doesn’t solve the problem, consider uninstalling and reinstalling it. This can often clear out any hidden bugs or glitches.

Step 3: Check Network Connectivity

Steps to Check Network Connection for Both Primary and Shared Users

  1. For Ring devices, open the Ring app and head to “Device Health” to review Wi-Fi signal strength.
  2. For mobile devices, test internet connectivity by browsing or running a speed test.

Tips for Optimizing Wi-Fi for Smart Home Devices

  1. Position your router centrally in your home for even coverage.
  2. Consider a mesh Wi-Fi system for larger homes.
  3. Use the 5 GHz band for closer devices and 2.4 GHz for those farther away.

Step 4: Adjust Notification Settings

Where to Find and How to Adjust Notification Settings

  1. Open the Ring app.
  2. Navigate to the specific Ring device you’re having issues with.
  3. Tap on “Device Settings” followed by “Notification Settings.”
  4. Here, you can customize which events you receive notifications for.

Ensuring That the Shared User’s Settings are Appropriately Configured

Shared users have their own Notification Settings within their Ring app. Make sure they also follow the above steps to adjust their notifications as needed.

Step 5: Reboot and Re-Share

Steps for Rebooting Ring Devices and Re-inviting Shared Users

  1. To reboot your Ring device, disconnect it from its power source for a few seconds and then reconnect it.
  2. After rebooting, navigate back to “Settings” and “Users” in the Ring app to resend the shared user invite.

What to Do If None of These Steps Work

If you’ve exhausted all these steps without success, it may be time to contact Ring’s customer support for professional assistance.

By following this comprehensive troubleshooting guide, you’ll have covered all the key areas that could potentially disrupt the functionality of the “Ring Shared Users” feature, putting you in a strong position to resolve any issues.


In this guide, we’ve covered a range of steps crucial for diagnosing and resolving issues with the “Ring Shared Users” feature. From checking basic prerequisites like the Ring app version and network connectivity to diving deep into more technical aspects like notification settings and permissions, each step serves an essential function in the troubleshooting process.

While technology can bring about challenges, it’s worth remembering that it also provides remarkable solutions. With the right approach, you can overcome these hurdles and continue to enjoy a secure, efficient, and smart living environment. Don’t let a single issue derail your smart home journey; instead, use it as a learning experience to continue optimizing your setup.

Additional Resources

For those who like diving deep into community conversations and crowdsourced solutions, several third-party forums and Reddit threads focus on Ring and smart home technologies. These platforms can offer different perspectives and unique solutions to your problems.

By utilizing these resources, you’re not just fixing an isolated issue—you’re becoming more proficient in managing and optimizing your smart home, taking another step towards a safer, more efficient living environment.

Frequently Asked Questions (FAQs)

Can I share my Ring account with multiple users?

Yes, you can share your Ring account with multiple users by sending them an invite via email through the Ring app.

Is there a limit to what shared users can access?

Yes, shared users have limited access compared to the primary account holder. They can view Live Streams and answer Ring alerts, but they can’t alter device settings or delete videos.

What do I do if the shared user still can’t access the account?

If the shared user still can’t access the account after following the troubleshooting steps, it’s time to reach out to Ring’s Customer Support for professional assistance.

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