wyze camera not working

Wyze Camera Not Working [Frustrated!? This Article Will Help You!]

Ah, the frustrating moment when you glance at your phone, expecting to see a crisp live feed of your home, only to find that your Wyze camera isn’t working.

We’ve all been there. Whether you use your Wyze camera for security, to check in on your pets, or simply to keep an eye on things, it’s essential that it function properly.

A malfunctioning camera can leave you vulnerable, defeating the very purpose of having a security system in place.

In today’s connected world, a working security camera is not just a luxury—it’s a necessity.

It’s your eyes when you’re not home—a guardian that provides an additional layer of safety.

A non-operational camera can cause unnecessary anxiety and could potentially miss capturing critical events, such as break-ins or other emergencies.

To help you reclaim your peace of mind, this blog post will serve as your comprehensive guide to troubleshooting common issues that plague Wyze cameras.

From connectivity woes to video quality degradation, we’ll walk you through step-by-step solutions to get your camera up and running in no time.

So, let’s dive in and get that Wyze camera back to doing its job.

Why Wyze Cameras?

Wyze cameras have taken the smart home market by storm, and for good reason. First off, they’re incredibly affordable.

When you compare the cost to the features offered, it’s no wonder many homeowners opt for Wyze over pricier alternatives.

But it’s not just about the money; ease of setup also plays a massive role. You don’t need to be tech-savvy to get a Wyze camera up and running—just a few taps on your smartphone, and voila, you’re connected.

And let’s talk about features. Wyze cameras offer a plethora of functionalities that you’d expect from higher-end models.

From HD video to two-way audio, night vision, and even cloud storage options, these cameras pack a punch without breaking the bank.

Common Issues with Wyze Cameras

While Wyze cameras are generally reliable, like all tech gadgets, they can have their quirks. Here are some common problems you may encounter:

Connectivity Issues

One of the most frequently reported problems with Wyze cameras is connectivity. You may experience a lack of feed, with the app showing a loading icon but never actually displaying the live video.

In more severe cases, you might receive disconnection alerts, or the camera may be listed as “offline” in the app.

Poor Video Quality

You set up a security camera for a clear view, but what if the video feed becomes a blurry mess? Poor video quality in Wyze cameras can manifest in various ways—blurry or pixelated images, lagging in the video feed, or a noticeable delay in capturing movements.

While occasional blurriness may be attributed to fluctuating internet speeds, persistent issues should be a cause for concern and warrant further investigation.

So, whether you’re dealing with connectivity glitches or subpar video quality, don’t worry. The following sections will guide you through comprehensive troubleshooting steps to resolve these issues.

Audio Problems

The ability to hear what’s happening in your space is just as crucial as being able to see it. That’s why audio issues can be incredibly frustrating.

The most common audio problems with Wyze cameras generally fall into two categories:

  1. No Sound: You may find that the audio feature is not working at all, which means you can’t hear anything through the camera’s microphone.
  2. Distorted Sound: In some instances, you might hear audio, but it’s garbled, too low, or has a lot of static, making it difficult to decipher what’s being said or heard.

Camera Going Offline

When your Wyze camera goes offline, it’s like it vanishes from your network, rendering it completely useless until it’s back online. Signs that your camera has gone offline include:

  1. No Alerts: One of the first signs you’ll notice is a lack of notifications from motion or sound triggers.
  2. Inability to Access via the App: You’ll find that you cannot view live footage, play back recordings, or even adjust settings as the camera will be listed as “offline” in your Wyze app.

Firmware and Software Issues

The Wyze camera runs on firmware, which is essentially its operating system, and interacts with the software on your smartphone. Issues in either of these can result in a variety of problems.

  1. Camera Rebooting: If your camera is constantly restarting on its own, that’s usually a firmware or software issue.
  2. Features Not Working: Sometimes a particular feature, like motion tracking or night vision, may cease to function.
  3. App Crashes: While this is more on the software side, if your Wyze app is frequently crashing when you try to access the camera, this might indicate an issue that requires updating or reinstalling the app.

Now that we’ve identified common problems you might experience, stay tuned as we delve into a detailed step-by-step troubleshooting guide to get your Wyze camera back in action.

Step-by-Step Troubleshooting

When it comes to resolving issues with your Wyze camera, a systematic approach is often the most efficient. Below, we’ll take you through a series of steps designed to identify and fix common problems you might be experiencing. Preliminary Checks

Check Power and Connection

The first thing to do is make sure your Wyze camera is adequately powered. Check if the LED light is on; if it’s not, try another power outlet or cable to ensure that the issue isn’t as simple as a power failure.

Confirm Whether Other Devices are Connecting to Wi-Fi

It’s essential to check if the problem is with your Wi-Fi network. Try connecting other devices to the same network. If they are struggling too, the issue might be with your internet service or router.

Internet and Wi-Fi Fixes

How to Check Your Wi-Fi Connection

Access your router’s admin page through a web browser to check the status of your Wi-Fi.

Ensure that it’s broadcasting on a compatible frequency band (usually 2.4 GHz for Wyze cameras).

Tips for Optimizing Your Wi-Fi for Better Connectivity

  • Location, Location, Location: Ensure that your router is centrally located to provide an optimal signal range.
  • Check for interference: Other electronic devices can interfere with Wi-Fi signals. Make sure your router is away from devices like microwaves and cordless phones.
  • Update Router Firmware: Always keep your router’s firmware up-to-date for optimal performance.

Video Quality Improvements

Camera Placement Tips

Where you place your camera can significantly affect video quality. Follow these guidelines:

  • Avoid Direct Sunlight: Exposure to direct sunlight can wash out your footage.
  • Height Matters: Place the camera at a height that provides the best view of the area you are monitoring.
  • Obstructions: Make sure there are no obstructions, like plants or furniture, blocking the camera’s view.

Adjusting Video Settings in the Wyze App

  • Resolution: Navigate to the video settings in your Wyze app and ensure it’s set to HD for best quality.
  • Frame Rate: Lower frame rates can make the video choppy. Make sure to set an adequate frame rate in the settings.
  • Night Vision: If your video is grainy during low-light conditions, ensure that night vision is enabled.

By following these steps, you should be able to identify and fix the most common issues plaguing Wyze cameras.

In the following sections, we will tackle more complex issues like audio problems, cameras going offline, and firmware and software glitches.

Solving Audio Problems

Check Audio Settings

First, navigate to the Wyze app and access the camera settings. Ensure the audio is not muted and that the volume level is appropriate. Sometimes, the simplest solutions are the most effective.

Resetting Audio Configurations

If you’ve confirmed that the settings are correct but are still facing issues, try resetting the audio configurations.

You can do this by toggling the audio settings off and then on again within the app. Sometimes a quick reset is all that’s needed to resolve minor glitches.

Dealing with Offline Issues

Rebooting the Camera

If your camera is listed as “offline” in the Wyze app, try a manual reboot. Unplug the camera from the power source, wait for 10 seconds, and then plug it back in. This action often solves connectivity issues.

Checking for Software Updates

Outdated software can sometimes cause the camera to go offline. Always ensure that your Wyze app is updated to the latest version.

Check for updates in your device’s app store and install them if available.

Updating Firmware and Software

How to Check for Updates

In the Wyze app, go to the camera settings and find the “Device Info” section. Here, you’ll see an option to check for firmware updates.

If an update is available, it will be displayed here.

Steps to Install Updates Safely

  1. Ensure your camera is connected to power and Wi-Fi.
  2. Tap the update notification.
  3. Follow the on-screen instructions to complete the update.
  4. Do not unplug the camera or close the app during the update process.

Factory Reset

When and How to Perform a Factory Reset

As a last resort, you might consider performing a factory reset. This action should only be taken when all other troubleshooting steps have failed. To perform a factory reset:

  1. Unplug the camera.
  2. Locate the reset button (usually at the bottom or back of the device).
  3. Plug the camera back in and hold down the reset button for 10 seconds.

The Pros and Cons of Doing a Factory Reset


  • They have persistent or unidentifiable issues.
  • Returns settings to a known good state.


  • It deletes all settings and saved data, requiring you to set up the camera from scratch.
  • May not solve hardware-related issues.

By meticulously following these steps, you’ll be armed with the necessary tools to tackle nearly any issue you might encounter with your Wyze camera. In the next sections, we’ll explore further specialized solutions for unique problems.

When to Contact Customer Support

There are instances when, despite your best efforts, the problems with your Wyze camera persist. In such cases, it’s advisable to seek professional assistance.

Here are some scenarios where you should reach out to Wyze Customer Support:

  1. Hardware Malfunctions: If you suspect that the issue is due to faulty hardware, it’s best to get in touch with customer support. Examples include a non-functioning LED light or physical damage to the camera.
  2. Persistent Connectivity Issues: If you’ve followed all the troubleshooting steps and still face connectivity issues, it may be time to consult the experts.
  3. Firmware Updates Fail: If your attempts to update the camera’s firmware are unsuccessful multiple times, you may need professional guidance.
  4. No Resolution Despite Factory Reset: If the camera still doesn’t work properly after performing a factory reset, there may be deeper issues at play.

Contact Information for Wyze Customer Support

You can reach out to Wyze Customer Support through multiple channels:

  • Phone: Their customer support line is usually open during regular business hours. The contact number is often found on the product packaging or on their official website.
  • Email: You can send an email detailing your issue. The response time may vary, but it’s an option if your issue isn’t urgent.
  • Live Chat: Some people prefer real-time assistance. Check the Wyze website for a live chat feature.
  • Wyze Community Forums: Though not official customer support, sometimes the community can offer valuable insights and solutions to your problems.

Remember, customer support is there to help you. They are trained professionals who can guide you through complicated issues, so don’t hesitate to reach out if you find yourself stuck despite following all the troubleshooting steps.


We’ve walked you through a detailed step-by-step guide to troubleshoot various issues you might encounter with your Wyze cameras, from connectivity woes to software glitches.

The aim is to empower you to tackle these challenges head-on and make the most of your Wyze security setup.

Don’t just read through the guide; take action. Try the steps, test the solutions, and ensure that your camera system is up and running smoothly.

However, remember that while this post serves as a comprehensive resource for common problems, it’s not a replacement for professional help when needed.

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