wyze plug not connecting

Our Super Easy Guide to Fixing the “Wyze Plug Not Connecting” Issue!

Efficiency, convenience, and control – these are the three pillars behind the revolution of smart homes. And at the core of this revolution is an ingenious device called a Wyze Plug.

This compact piece of technology enables you to control your home appliances from anywhere, help you save on energy, and even set schedules for your devices to operate during certain times of the day.

But what happens when your trusty Wyze Plug refuses to connect?

There’s no need to panic—you’re not alone.

This guide is designed to walk you through the process of troubleshooting and resolving this common problem, getting your smart home running smoothly again.

Despite its prevalence, this issue is usually simple to rectify once you know how.

Here, we’ll provide useful insights, step-by-step instructions, and some potential reasons why your Wyze Plug may not be connecting.

Let’s dive right into it.

Understanding the Wyze Plug and Its Role in Smart Homes

The Wyze Plug is a highly versatile smart plug that allows for control of your home’s appliances and devices from your smartphone.

It affords you the ability to turn on or off your plugged-in devices remotely, set schedules for devices to follow, or group multiple devices to operate synchronously.

Some of its standout features include compatibility with both Android and iOS devices, voice control via Alexa and Google Assistant, and the ability to monitor energy consumption.

Why is it crucial for your smart home?

Wyze Plug plays a pivotal role in controlling and managing your everyday devices and appliances. With a Wyze Plug, a regular home appliance becomes a smart device.

For example, you can pre-set your coffee maker to turn on at a specified time, control your living room lights without leaving your couch, or heat up your electric blanket before you go to bed.

Furthermore, Wyze Plug enhances energy efficiency in your home by allowing you to monitor and manage the energy consumption of connected devices.

This way, you can better manage your utilities and potentially reduce your energy bills.

Given their role, it’s easy to see why a Wyze Plug not connecting can be a hindrance, but with the right steps, it’s an issue that can be easily resolved.

Common Reasons Why Your Wyze Plug Could Not Be Connecting

It’s common to occasionally encounter connectivity issues with your smart home devices.

If your Wyze Plug is not connecting, it doesn’t automatically mean that there is a problem with the device itself.

It could very well be that there are other contributing factors responsible for the connection troubles. Here are some of the most common reasons:

Wi-Fi Networks Do Not Match

Your Wyze Plug needs to be on the same Wi-Fi network as the device it’s connecting to.

If the Wi-Fi network on your mobile device differs from the Wi-Fi network your Wyze Plug is using, there will be a connection problem.

This is often the case when your mobile device is connected to a 5GHz Wi-Fi network while the Wyze Plug supports only 2.4 GHz networks.

Router Incompatibility

Router compatibility is a common issue with many smart devices, and the Wyze Plug is no exception.

Some routers may not support the connection protocol that the Wyze Plug uses for operating.

Faulty Wyze Plug

Yes, a faulty Wyze Plug can be the culprit. If you have exhausted all possible connection issues and your Wyze Plug is still not connecting, it may be a hardware issue with the plug itself.

Outdated Wyze App

The Wyze app is your main point of contact with your Wyze Plug. If it’s not updated to the latest version, it may cause connectivity issues. Always ensure that your Wyze App is updated to get full functionality.

In the next section, I will lay out a step-by-step guide for troubleshooting and resolving each of these common issues.

Step-by-Step Guide on Troubleshooting Wyze Plug Connection Issue

Step 1: Confirm the Wyze Plug and Your Device are on the Same Wi-Fi Network

The Wyze Plug and your controlling device (likely your smartphone or tablet) need to be on the same Wi-Fi network to establish a connection. Verify this and potentially switch Wi-Fi networks if necessary. If you have separate networks for different bandwidths, ensure both your device and Wyze Plug are either on the 2.4GHz or the 5GHz network, as applicable.

Step 2: Verify Your Router Supports the Wyze Plug

Unfortunately, not all routers support all smart home devices. Verify whether your router model supports Wyze plugs by either checking the manufacturer’s documentation or contacting their customer support. If not, you may consider getting a router that does.

Step 3: Inspect Your Wyze Plug for Any Potential Damage

Physical damages or internal defects could be hindering your Wyze Plug from connecting. Inspect the plug for any visible damage. If you suspect internal faults, consider reaching out to the Wyze customer support.

Step 4: Update Your Wyze App

The outdated software could be the source of the connection issue. Check if there’s an update available for your Wyze App in your respective app store. If there is, download it and attempt to connect the Wyze Plug again.

Step 5: Contact Wyze Customer Support

If you’ve followed the above steps without successful connection, it might be time to contact Wyze’s customer support. They can provide further troubleshooting steps specifically for your situation and potentially identify any unknown defects with the plug.

Remember, successfully establishing a smart home environment may require some perseverance. Don’t be discouraged if things don’t go right the first time. With every step taken, you’re on the path to constructing an efficient and connected smart home.


You’ve just completed an in-depth walkthrough aimed at fixing the “Wyze Plug Not Connecting” issue, one of the more common hiccups in the smart home ecosystem.

Remember, like any technology, smart home devices aren’t without their quirks and challenges. But with the right knowledge and a systematic approach, most issues are more than conquerable.

Key Takeaways:

  • Always ensure that your Wyze Plug and controlling device are on the same Wi-Fi network.
  • Keep your Wyze app up-to-date to ensure maximum compatibility and functionality.
  • When in doubt, don’t hesitate to consult the device’s manual or seek professional customer support.

Your journey into smart home technology is an ongoing adventure. Every obstacle you overcome not only resolves a current issue but equips you to better deal with future challenges. So, embrace these learning moments; they’re your stepping stones to becoming a true smart home guru.

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